Making Guards More Efficient With GuardsPro Mobile App
The Challenges
Armor Protection Group began expanding rapidly and wanted to stay one step ahead of the competition by offering their clients advanced technology that can be customized to meet the unique security requirements of each client.
Armor Protection Group realized that they needed to change the way their security operations were being directed as clients requested ways to manage guards and activities in real time. Armor Protection Group also wanted to add more value to their present clients to improve retention. They needed to improve their service to deal with competition and generate new clients with cutting-edge technology.
The Solution
Armor Protection Group was impressed that GuardsPro’s comprehensive security management platform can easily be customized for different client and site requirements. Once Armor Protection Group started using GuardsPro, they decided to keep using it after they realized the advantages of this feature-rich security guard management app.
“The evolution of GuardsPro’s product is really impressive. We have been using it for a very long time now and reaping the various benefits that it has to offer.”
Kevin W.
Product Manager
Enabling secure, reliable cross-organizational communication
While the Platform One team initially used the tool internally to chat and track development tasks, Mattermost’s high availability and scalability were essential. Scalability became critical during the COVID pandemic, during which the DoD had to move to a fully remote workforce almost overnight. “Our goal is to promote collaboration across organizations within the Department of Defense,” says Mitchell Moushon, Product Manager for KBR. “We chose Mattermost for its ability to scale.”
Moushon also says that introducing the DoD to Mattermost on Platform One helped centralize communication on secure channels. Platform One deployed Mattermost on-premise, giving them complete data sovereignty while ensuring that no third parties could access DoD data. “Before there was an official, approved chat channel, people were sharing information on Slack, Signal, and WhatsApp. While those are all encrypted, we wouldn’t have been able to track them if there was a security leak. Now that we have an official DoD-approved chat application, we have seen a mass migration to Mattermost.”
Organizations across the DoD now trust Mattermost on Platform One to share information, ask questions, and collaborate. “I’ve had conversations that include people from the Navy, Space Force, and Air Force—all talking in the same channel,” says Moushon. “We’re all working on the same problems, and Mattermost is great for getting people to collaborate across different organizations.”
Open source extensibility to scale repetitive workflows
Mattermost’s plugin infrastructure has also been essential for the Platform One team, as they wanted the ability to integrate Mattermost with other tools in the team’s workflow. Many groups within the DoD use plugins like Jira and Matterpoll as part of their day-to-day communication. Additionally, the Platform One team has built custom integrations and plugins to meet the needs of different users within the DoD.
One custom plugin is designed to help onboard large groups of people to Mattermost at once. “If you’re onboarding 2,000 people because your unit just merged, it’s a hefty workload both for the people who want to get on the team and the team admin,” says Paul Qualls, a software engineer for Platform One. “This slash command allows users to request access to private team channels that are visible but private. This plugin lets the team admin approve access quickly, and we’ve gotten great reviews from that.”
Remote access for Air Mobility Command field operations
Mattermost’s plugin infrastructure has also been essential for the Platform One team, as they wanted the ability to integrate Mattermost with other tools in the team’s workflow. Many groups within the DoD use plugins like Jira and Matterpoll as part of their day-to-day communication. Additionally, the Platform One team has built custom integrations and plugins to meet the needs of different users within the DoD.